User Experience Monitoring

“I am going through few videos of [our competitor]…And I must congratulate UI/UX Team of Arcturus Technologies for doing fabulous Applicare dashboards.”

This feedback from a happy customer encouraged us to write & publish about Applicare’s User Experience Monitoring, which is going to be amazingly useful for anyone in the industry.

End User Experience Monitoring enables teams to monitor the impact of application and device performance from the end user’s point of view. End User Experience Analyzer is used to monitor performance of your web applications as experienced by actual end users. This is achieved by automatically injecting Javascript code to your JSP pages which reports back the total time it took to load the page from the time a user clicked the link, network time, server processing and browser rendering times, browser type, user location, and various other data. User Experience Analyzer displays historical data related to end-user performance broken down by different aspects in separate tabs as shown below:

The world map on the Overview tab shows the performance breakdown for each country. One can view top transactions by different criteria such as page count, average page load time etc. The chart shows the performance data over the selected time period / for a specific country selected on the world map.

Transactions Summary view displays performance statistics of transactions for the selected time period  / for the selected transaction, along with the timeline chart.

Data is displayed on the Realtime Transactions tab as soon as users start accessing the application being monitored. This view not only displays the performance stats of the last n number of individual recorded transactions, but also the location and browser information of the users accessing the application. One can reach to the root cause of a slow transaction by drilling down that transaction to find slow methods / SQL queries.

Slow Transactions are determined based on the ‘Saved Slow Transactions Percentage’ specified in UEM Slow Transactions configuration. The ‘Time Distribution’ picture of any transaction helps in identifying where the slowness is, in a matter of a minute.

Browsers tab displays performance data for each client browser processing the transactions.

Servers tab displays performance data of the backend servers processing the transactions.

OS tab shows the OS used by the users of the application being monitored.

Analytics tab provides analysis of the application usage, e.g. Total visits, average page view duration, unique visitors, bounce rate etc.

Interested in trying out Applicare’s UEM? Register here now and get access to the trial version.

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