Insurance Tech Platform, a leading insurance and CRM platform used by Fortune 500 insurers, deployed Applicare across their multi-cloud infrastructure to correlate platform performance with customer business outcomes for the first time.
Applicare connects infrastructure performance to actual customer and business outcomes — not just system metrics.
A leading insurance and CRM platform used by Fortune 500 insurers, operating a multi-tenant SaaS platform serving insurance carriers across 14 countries — with strong infrastructure monitoring, but no connection between system performance and business impact.
Multi-tenant SaaS on AWS and Azure, serving 50+ insurance carriers across 14 countries. Strong infrastructure monitoring existed — but no link between system metrics and business impact.
A 400ms API slowdown could mean a claims adjuster missing a deadline. A database connection pool exhaustion could mean 200 agents unable to renew policies — with no visibility until customers called.
Deployed across AWS and Azure, building an entity graph that includes business process entities — policy workflows, claims pipelines, and agent sessions — as first-class monitored objects.
ArcIn's entity graph models tenant isolation explicitly — tracing incidents to their true source even when tenants share infrastructure, distinguishing a noisy tenant from a platform bug from a shared-resource constraint.
Every infrastructure event is now correlated with its downstream business impact — which tenant's workflows are affected, how many transactions are at risk, and the estimated business impact in real time.
67% fewer P1 incidents and a 3.1h → 22min MTTR improvement translated directly into fewer failed policy transactions and claims processing delays.
How Applicare's entity graph traces a technical signal all the way to business impact — and back to a resolution.
Applicare doesn't stop at detecting an alert. It connects the technical issue to the affected application, workflow, customer experience, and business outcome.
Connect your environment and see how Applicare can turn infrastructure and application signals into actionable business insight.