What's new
in Applicare.

ArcIn v3.2 — multi-turn incident investigation

Mar 20, 2025

ArcIn now maintains context across 10 conversation turns, enabling complex multi-step incident investigation without re-stating context. Ask follow-up questions, drill into specific services, and explore root cause hypotheses — all in one continuous conversation.

IntelliTune: 14 new remediation patterns for AWS Aurora, RDS Proxy, and EKS Fargate

Mar 17, 2025

Expanded our remediation library with 14 new patterns covering AWS Aurora failover handling, RDS Proxy configuration drift, and EKS Fargate resource pressure. All patterns are available immediately — no configuration required.

Digital Experience Monitoring GA — real user monitoring + synthetic from 40 global locations

Mar 14, 2025

Digital Experience Monitoring is now generally available. Real user session capture, Core Web Vitals monitoring, and synthetic checks from 40 global probe locations — all correlated with backend performance and root cause in the entity graph.

Entity graph: resolved edge case with same-named services across namespaces

Mar 12, 2025

Fixed an edge case where services with identical names deployed across different namespaces could merge into a single entity in the graph. All affected entities have been automatically re-mapped with namespace context.

OpenTelemetry collector distribution v0.98 — compression and backpressure improvements

Mar 10, 2025

Our OTel Collector distribution v0.98 includes OTLP/HTTP compression support, improved backpressure handling for high-throughput environments, and a new Kubernetes operator for easier cluster-wide deployment.

ServiceNow bi-directional integration — ArcIn root cause now auto-populates incident records

Mar 7, 2025

When Applicare detects an incident, ArcIn now automatically creates a ServiceNow incident record, enriches it with root cause analysis, affected CIs, recommended resolution steps, and assigns it to the appropriate team — all within 2 minutes of detection.

SAP HANA monitoring: 7-day memory utilisation forecasting

Mar 5, 2025

HANA memory utilisation now includes a 7-day look-ahead forecast based on historical patterns and scheduled batch job analysis. Early warning alerts fire when the forecast crosses threshold before the actual breach occurs.

Distributed tracing: tail-based sampling now retains 100% of error traces

Mar 3, 2025

Resolved an issue where tail-based sampling could occasionally drop error traces at very high throughput (>50M spans/min). Error traces are now guaranteed to be retained at full fidelity regardless of sampling rate configuration.

CMMC Level 2 continuous compliance monitoring — ATO evidence for DoD contractors

Feb 28, 2025

Applicare now continuously monitors all CMMC Level 2 practice areas against live infrastructure. DoD contractors can generate assessor-ready ATO evidence packages on demand — reducing preparation time from weeks to days.

VMware: vSAN performance correlation with application-layer metrics

Feb 25, 2025

vSAN datastore latency, IOPS, and congestion metrics are now correlated with the VMs and application services experiencing performance degradation — enabling root cause analysis that spans from application code to storage layer.