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From one slow click
to the line of code.

Applicare distributed tracing follows every request through every service, every database query, and every cloud hop. IntelliTrace identifies the exact line of code responsible for the slowdown — in plain English, attributed to the commit. No sampling. No guesswork. No war rooms.

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Trusted by engineering teams at · AeroMexico · Leading Private Bank · NTT DATA · Danube Group · ONP · ATN · Abril · Seygen · AeroMexico · Leading Private Bank · NTT DATA ·
What is distributed tracing?

Modern applications run as dozens or hundreds of services — frontend talking to API gateway, gateway talking to authentication, services talking to services, services talking to databases and cloud APIs. When a user clicks “Pay” and the page hangs, the problem might live in any one of them. Distributed tracing follows the request through every hop, records how long each step took, and surfaces the slowest one. Applicare goes further: IntelliTrace explains why that span is slow — in plain English, attached to the responsible commit — so the next minute of your day isn’t a war room.

Live — Transaction trace with method-level timing
10M+
Spans per minute ingested · OTLP-native
0%
Head sampling — every trace retained
100%
Spans linked to the causal entity graph
Why these numbers matter

The trace you actually need to debug is almost always the rare one — the 99.99th percentile, the regression that hurts a single tenant, the slow request you’ll never reproduce in staging. Throwing it away to save storage cost is throwing away the diagnosis.

10M+

Scale without throttling. The trace pipeline ingests enterprise OTLP volume without dropping spans at peak traffic — no degraded fidelity during the incident that matters most.

0%

No head sampling. Legacy APM throws away 75–90% of traces before they hit storage. Applicare keeps every one — tail-based rules decide what to retain long-term, so error and slow traces are always there.

100%

Causal graph completeness. Every span carries its service, host, container, deploy, log line, and commit. IntelliTrace causal inference works only because the graph is whole — not stitched together from samples.

Key capabilities

Every span captured. Every cause explained. Every fix attributed.

📡
Native OTLP ingestion
Accepts OTLP/gRPC and OTLP/HTTP from any SDK or Collector. Zero proprietary agents required.
Zero vendor lock-in
🔗
Trace–entity correlation
Every span linked to its service entity, deployment, and host. Latency spikes resolve to the exact deploy that caused them.
📁
Trace–log correlation
Jump from any trace to the exact application logs via shared trace ID. No context switching.
🚀
Deploy regression detection
New deploy? Every trace from the rollout is assessed for latency regression within 60 seconds.
Applicare — Distributed Tracing⬤ Live
OTLP Ingestion
10M/min
Zero sampling · full fidelity
Trace correlation
100%
All spans entity-linked
Span retention
30 days
Full fidelity hot retention
Tail sampling
Auto
Error traces always retained
🧠 ArcIn: Trace spike: checkout-svc v2.4 — sync HTTP call to inventory-svc without timeout. Spans timing out after 30s. p99 degraded. Root cause linked to deploy #6201.
Full call graph trace — method-level attribution, time spent, database vs code breakdown
Applicare — IntelliTrace deep trace · Live
Tracing · /JPetStore/shop/viewCategory.shtml LIVE
Trace ID
4db4fa13…91c4
Duration
147.75s
Status
⚠ Regression
Deploy
v2.4.1 · 4a7f9d2
Span · Service · Method
Duration
/JPetStore/shop/viewCategory.shtml
147.75s
catalog-svc.getCategoryById() com.jpetstore.service.CatalogService
78.65s
db.findProductsByCategory() SLOW N+1 query · 14 iterations · CategorySqlMapDao
25.84s ⚠
└─ jdbc.preparedStatement · 14×
2.20s
└─ jdbc.executeQuery · 14×← slowest
21.85s
└─ resultset.mapEntities
1.79s
cache.put · ResultCache
0.12s
http.response · 200 OK
0.18s
🧠 ArcIn — Root cause in plain English
Slow span: db.findProductsByCategory() at 25.84s — executing an N+1 query pattern.
Cause: 14 individual jdbc.executeQuery calls instead of one batched fetch.
Introduced: commit 4a7f9d2 by @jane.dev, 2 days ago.
Pattern match: same regression caused INC-3140 last month.
IntelliTune: Fix drafted as PR #4827@BatchSize(20) annotation. Author notified.

Interactive trace · Every span linked to service, method, commit, and remediation playbook

What’s covered

Every layer of your stack. Traced as one request.

🔌
Microservices & service mesh
Every service-to-service hop captured automatically. Istio, Linkerd, and Consul are first-class — mesh latency is as visible as application latency.
🛣️
API gateways & middleware
Every request entry point captured: API gateways, load balancers, ingress controllers, middleware. The first millisecond is as visible as the last.
📊
Database queries
SQL and NoSQL queries surface as spans — parameterized query text, execution plan, rows returned. Slow queries linked to the calling service, method, and commit.
☁️
Cloud infrastructure
AWS, Azure, and GCP managed services appear as spans. RDS, DynamoDB, S3, Pub/Sub, SQS — every cloud hop visible. No black-box latency.
👤
Frontend correlation
Real-user sessions joined to backend traces via W3C Trace Context. A slow page becomes a trace ID becomes a backend span becomes a commit — in one click.
🔗
OpenTelemetry native
Built on open standards. OTLP/gRPC, OTLP/HTTP, W3C Trace Context, B3 propagation — all supported. Your instrumentation is yours, not ours.
Anatomy of an incident

A checkout slowdown, traced and explained in 60 seconds.

T+0s · DETECTION

A user in Mumbai clicks “Pay” on a $148 cart. Response time for /checkout crosses 4 seconds — 3× the baseline for that cohort. Applicare flags the regression before the user abandons.

T+8s · ATTRIBUTION

The trace ID maps the slow request to checkout-svc. The slow span is OrderRepository.findCartLineItems() at 3.6 seconds. Every other span ran within budget.

T+24s · CAUSE

IntelliTrace recognizes the pattern: an N+1 query loop introduced two days ago in commit 4a7f9d2. ArcIn explains it in plain English — and notes the same pattern caused incident INC-3140 last month.

T+47s · RESOLUTION

IntelliTune drafts the fix — a @BatchSize(20) annotation on the entity — opens a PR, and notifies the author. The deploy is auto-rolled back behind your policy gates while the fix awaits review. Zero pages fired. Zero customers churned.

IntelliTrace

Most tracing tools show the slow span. IntelliTrace tells you why.

🧠
Causal inference, not correlation
Most tools tell you two things were slow at the same time. IntelliTrace tells you which one caused the other — via the causal entity graph, not statistical guesswork.
📝
Code-level attribution
Every slow span linked to the service, class, method, and commit responsible — with the author name attached. From symptom to source in one click.
🔎
Pattern learning
When the same span regresses twice, IntelliTrace remembers. Recurring incidents are auto-flagged so you fund the right fixes — not the loudest fires.
Unified observability

Tracing isn’t an island. One causal graph, not three tools.

📁
Traces ↔ Logs
Every span carries its log lines. When a span fails, the logs that wrote during it are attached. No grep, no time-window math, no “what was happening at 2:47 PM?”
📈
Traces ↔ Metrics
When a metric crosses threshold, the traces during that window surface automatically. Drill from a dashboard alert to the exact slow request in two clicks.
🏠
Traces ↔ Infrastructure
When a node restarts or a pod evicts, the requests it was handling are tagged. Capacity issues stop being mystery; user-impact stops being inferred.
👤
Traces ↔ Digital Experience
When a user complains about a slow page, the trace IDs from their session are one click away. Frontend complaint to backend cause in seconds.
🚀
Traces ↔ Deploys
Every deploy correlated with trace regression. Bad releases caught mid-rollout. Span-level diffs between deploy versions surfaced automatically.
Traces ↔ Remediation
When IntelliTrace identifies a known pattern, IntelliTune drafts the fix. Tracing isn’t where the work ends — it’s where the fix begins.
For the buying committee

One platform. Three audiences.

For DevOps
From deploy to cause in one chain
Every regression traced to the commit that caused it — without the Slack thread, without the war room, without the morning-after retro.
For SREs
Cut war-room MTTR
ArcIn names the cause in plain English. IntelliTune drafts the fix. The 2 AM page becomes the 2 AM acknowledgment.
For Engineering Leaders
Fund the right fixes
Recurring incidents auto-categorized by root cause. See which patterns cost the most engineering hours — and fund those, not the loudest reporters.
Architecture

How Applicare Distributed Tracing actually works.

01
Open ingestion
Accept traces via OTLP/gRPC, OTLP/HTTP, or the Applicare SDKs. No proprietary lock-in — bring your existing OpenTelemetry instrumentation as-is.
02
Streaming ingest at scale
A horizontally scalable pipeline ingests 10M+ spans/minute without head-based sampling. Tail-based rules retain 100% of error and slow traces by default — the rare trace you need is always there.
03
Causal entity graph
Spans joined to the service, host, container, deploy, log line, and commit they correspond to — in a queryable graph. This is what makes IntelliTrace causal, not correlative.
04
AI reasoning layer
IntelliTrace queries the graph to identify causal root cause. ArcIn translates the result into plain English. IntelliTune drafts the fix and queues it through your existing PR workflow.
05
Open storage
Raw spans can be exported to S3, Snowflake, BigQuery, or Databricks. ArcIn queries data natively where you store it — no forced re-ingestion, no storage vendor lock.
Supported technologies

Open standards. No instrumentation lock-in.

Languages
Java · Python · Go · Node.js · .NET · Ruby · PHP · C++
Frameworks
Spring Boot · FastAPI · Django · Express · Rails · ASP.NET · gRPC · GraphQL
Cloud platforms
AWS · Azure · GCP · Hybrid · On-premises · Multi-cluster · Multi-region
Standards
OpenTelemetry native · OTLP/gRPC · OTLP/HTTP · W3C Trace Context · B3 propagation
Containers & orchestration
Kubernetes · Docker · ECS · Fargate · Istio · Linkerd · Consul Connect
Databases & messaging
PostgreSQL · MySQL · MongoDB · Redis · DynamoDB · Cassandra · Kafka · RabbitMQ · SQS
Proven in production

Tracing at enterprise scale. Real customers. Real outcomes.

Aerospace · Mexico
AeroMexico
4.5h → 11min
Checkout MTTR cut 96%. Every slow request traced to the backend service, query, and commit causing it — in under 60 seconds.
Banking · Asia
Leading Private Bank
3.2h → 18min
Mobile banking MTTR dropped 91% in the first month. Span-to-commit attribution turned hours-long root cause analysis into a single click.
IT services · Global
NTT DATA
80% ↓
On-call pages reduced 80%. Recurring trace patterns auto-flagged so engineers fix the cause, not the symptom.
See all customer stories →
Why Applicare

Open standards. AI causality. Autonomous remediation.

  Legacy APM OpenTelemetry alone Applicare
Sampling10–25% head-sampledDepends on Collector configZero head sampling · tail-based by default
Root causeCorrelation guessworkManual span inspectionCausal inference (IntelliTrace)
Attribution“Slow service X”Span name + tagsSpan → method → commit → author
RemediationPage someonePage someoneIntelliTune drafts the fix
InstrumentationProprietary agentsOpenTelemetry SDKsOpenTelemetry native + auto-instrument
StorageVendor-lockedYou operate itManaged — or export to your warehouse
Common questions

Frequently asked.

Do I need to re-instrument my services?+

No. Applicare accepts standard OpenTelemetry traces via OTLP/gRPC and OTLP/HTTP. If you’ve already instrumented with OpenTelemetry SDKs, point your Collector at Applicare — data flows immediately. Auto-instrumentation is available for services that haven’t been instrumented yet.

Can I use my existing OpenTelemetry Collector?+

Yes. Applicare is OpenTelemetry-native by design. Your existing Collectors, processors, and exporters continue to work — just add Applicare as a destination. No proprietary agents, no parallel instrumentation, no vendor lock-in.

How do you handle high-volume tracing without sampling?+

The ingest pipeline is built for high-throughput tail-based sampling. 100% of error traces and slow traces are retained by default; healthy fast traces can be sampled down via configurable rules so storage cost stays predictable. The rare trace you actually need is always there.

Does it work for serverless and Lambda?+

Yes. Lambda functions are first-class trace participants — instrumented via OpenTelemetry Lambda layers or the Applicare SDK. Cold-start latency, downstream service calls, and database hops are stitched into the parent trace automatically.

Can I export raw traces to my warehouse?+

Yes. Raw spans export to S3, Snowflake, BigQuery, and Databricks. ArcIn queries data natively where you store it — no forced re-ingestion. Long-term retention and ad-hoc analytics happen in your data platform, on your schema.

What about multi-cluster and multi-region tracing?+

Trace context propagates across clusters and regions via standard W3C Trace Context headers. A request that begins in your US-east cluster, fans out to a service in EU-west, and finishes at a database in APAC is stitched into one trace — with each hop labeled by its origin cluster.

See Applicare Distributed Tracing on your environment.
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