How a global managed services provider used Applicare to build a repeatable Application Health Check offering — delivered to enterprise clients in 48 hours, generating new revenue while reducing client incidents by 60%.
After years of delivering application support services, the managed services team had noticed a consistent pattern: every new client engagement started with the same discovery — N+1 query patterns in production, over-provisioned infrastructure, alert configurations nobody trusted, and MTTR that could be halved with the right tooling.
The problem was that discovering these issues took weeks of manual analysis. Each engagement required senior engineers to manually instrument, observe, and correlate — making the health check expensive to deliver and difficult to scale.
The team estimated that 80% of the findings in any application health check came from the same 15 patterns. The question was how to find those 15 patterns in 48 hours instead of 3 weeks.
Using Applicare's entity graph and ArcIn analysis capabilities, the team built a repeatable health check methodology. Applicare's read-only deployment mode allowed them to instrument a client environment in under 4 hours without production access or code changes. Within 48 hours, the entity graph had identified the standard patterns across the client's stack.
The health check report was generated directly from ArcIn's analysis, covering:
The first 12 clients to receive the 48-hour health check saw an average 60% reduction in production incidents in the 90 days following implementation of the recommended changes. Seven of the 12 converted to ongoing managed observability contracts, creating a repeatable revenue stream.
We went from a 3-week manual assessment to a 48-hour automated health check that finds more issues than we ever could manually. Our clients see value in days, not months.
Each health check engagement made the next one faster. ArcIn's pattern library grew with each new client environment, and the standardised report format allowed junior engineers to deliver what previously required senior architects. Within 90 days, the team had reduced health check delivery cost by 65% while improving finding quality.