Slack · Jira · Prometheus

Applicare integrates with the tools your team already uses for chat, ticketing, on-call, and metrics. Connect them once and reference them anywhere alerts and workflows run.

Slack & Microsoft Teams#

Install the Applicare app in your workspace, then map channels to teams. Notifications include ArcIn's root cause and one-click actions (acknowledge, run runbook, open incident) so responders act without leaving chat.

notify: slack(#payments-oncall)
actions: [ ack, runbook:restart-unhealthy-pods, incident.open ]

Jira & ServiceNow#

Two-way sync creates and updates tickets from incidents automatically and reflects status changes back into Applicare. Map severities to priorities and choose the project/queue per team. For ServiceNow specifics see ServiceNow Integration.

Prometheus & PagerDuty#

• Prometheus: scrape Applicare's metrics endpoint, or ingest your existing Prometheus and Alertmanager data so it joins the same entity graph.
• PagerDuty: route critical alerts to the right escalation policy and enrich the incident with root-cause context.

Anything without a native integration can be reached via Webhooks.